Reservations
Inquiry and booking terms
Inquiry is not confirmation
Submitting or sending a stay inquiry does not hold a room and does not create a confirmed reservation. A booking is confirmed only when the manor provides written confirmation that identifies the room category, dates, rate, inclusions, payment requirements and cancellation terms.
Rates and availability
Rates and room availability vary by date, room category, number of guests and package. The written offer provided by the manor is the applicable offer for that inquiry and may have an expiry time.
Payment
Direct bookings normally require a deposit equal to 30% of the confirmed booking value. The payment method, currency, deposit amount and balance schedule will be stated in the written booking offer. Do not send payment to an account that has not been confirmed through the manor's official contact details.
Changes and cancellations
For the standard direct-booking policy, cancellations made more than 7 days before arrival receive a full deposit refund. For cancellations made 3-7 days before arrival, 50% of the deposit is retained. For cancellations made less than 3 days before arrival, the deposit is non-refundable. Special offers and third-party sales channels may have different terms; the written confirmation provided before payment is the final applicable policy. Any approved refund is handled through the original payment method where possible.
Children, additional guests and special needs
Guest numbers, children's ages, additional beds, dietary requirements and mobility needs must be discussed before confirmation so the manor can recommend a suitable room and identify any additional cost or limitation.
Experiences and transfers
Guided walks, seasonal field activities, village visits and transfers are subject to weather, local conditions and provider availability. A proposed activity is not confirmed until it appears in writing in the agreed itinerary or booking confirmation.
Contact
Email: reservations@twelvemanorterraces.com
Telephone / WeChat: +86 153 9486 4712